Quote:
Originally Posted by
bradholland
โก๏ธ
So yeah, my customer service skills, at times, have lacked a bit I do apologise, that's def one of the pitfalls of not having a front line of staff to deal with every customers ideas or complaints.
Thing is though, some people are just flat out arsepieces and I'm just human.
All along, I have always said 100% money back guarantee, you don't like it? then send it back. But you won't do that, because then you'd look a bit silly being a troll and you wouldn't have much to complain about me for.
Metrics: +/- 3500 KordBots are out in the wild, with about 100 or so repair/returns and about 50 or so 'vocal' people that are pissed with me. I think all in all, I am pretty proud of those numbers.
Sure, my build quality lacked finesse at the start, but that's improved tons over the past two years. and in terms of me being greedy? No. I've now taken on a 2nd fw dev to accelerate what we are doing here. and have slowly been moving the production process to a contract manufacturer. And yeah, FW version 1 is coming soon enough for KordBot which is radically improved and addresses nearly all wishes/complaints so far.
TRSC, Oldgearguy, you know, you could have just sent the thing back, got a refund, and gone off and built the machine you wanted yourself.
happy sunday!
Brad - you miss the point. I'm not going to have this devolve into a bashing/name calling back and forth. I do wish you well with the new hw venture and hope you have learned some lessons from the first go-round. What I do want to do is give you my side as a backer and enthusiastic supporter of the Kordbot concept and why I ended up selling it.
After some number of delays (which is not unusual for a first-time kickstarter project), the Kordbot arrived. The concept and initial use was great - chords, related voicings, arpeggiations with a great feel to the patterns and rhythms, all good.
The software was unfinished and (IMHO IMHO) overpromised (never liked the idea of a sequencer, but that's definitely IMHO).
Still not a big deal; work continues as Kordbots get shipped out.
Where it started to go south for me was the complete lack of communication - no responses to Kickstarter queries about when things would ship, no status on progress. Once the Kordbots were in the field, there was an attempt to set up a web site/forum to report bugs, get updates, etc. Basically ignored by you and minimally supported by Bill. The decision to use a closed Facebook group for customer support was a curious and IMHO poor choice given that it's really hard to see what's been asked and what's been answered unless the customer is monitoring it 24/7.
Again - every time someone asked about delivery/schedule, you would blow up at them. I made a number of suggestions in private to you and Bill about providing some basic customer feedback on a regular basis (example - every Sunday evening a quick post saying shipped out Kordbot
#s 112 - 125 and have another 40 on the bench ready to be packed) but that was ignored.
Bug reports and comments for feature suggestions were often treated as personal attacks on you and your work rather than as general suggestions to make the product even better.
As time went on, it was clear that a lot of the Kordbot OS/libraries would benefit from an overhaul - the file handing and the overall menuing libraries were particularly challenging. In addition, the drive to use the lowest cost hardware meant that features which would be cool to use (velocity sensitive chord triggering as one example) was in practice impossible to control and use in a live context.
The chord processing and chord generation and arpeggiation software in the machine is brilliant and I'd pay double the original price if that was incorporated in high quality hardware that allowed a user to take full advantage of what is under the hood. Unfortunately, it appeared that you were abandoning the Kordbot to pursue the next hardware venture and leaving Bill to sort out the sw issues as best he could.
Given all that, I felt it best to just pass the Kordbot along to another user and look at other options. I have no idea how far along the planned sequencer is since the Facebook group is closed and it doesn't seem right to try and join it since I'm no longer an owner and the website has a software version up but inside the ZIP it appears to be from October 2018.
Again - love the concept, love the actual chording software inside the box, am completely put off by the hardware and actual support.